These days, you cannot only focus on ensuring the guests are happy. It takes setting an assortment of procedures behind the curtains, managing the reservation system involving even guest communication and interactions, scheduling the housekeepers, and filing and recording the finances of the entity among others. And these things have always been handled manually which required a lot of time, and eventually prevented business owners from scaling their businesses.
Now, we are in 2024, and times have changed for the better. The increasing utilization of the automation of serviced accommodation has helped cut down the cost of the operational process and greatly improved the quality of the guest experience as it used to be. These tools should not be seen as an advantage and extra but a must-have in a competitive world where customer expectations are ever-increasing.
In this particular article, we will examine the reasons why 2024 automation is of great importance in managing an accommodation business, focus on the top tools that can be used in that year, and guide you on how to select the best tools for managed accommodation automation. By the end, you will realize how such technologies assist in the purposes of better management of such properties as well as cutting the operational cost of the business.
What Are Automation Tools for Serviced Accommodation?
For instance, serviced accommodation, how we might digitize and automate today’s processes? Well, for starters we can harness the power of automation tools to ease the tension of the daily workings of serviced accommodations into a soft affair. Move around the boundaries of repetitive work like property management, handling booking requests, reaching out the guests, housekeeping and cleaning efficiency delivery, truthful reporting of finances, and much more.
It is information systems or software that are tasked to IT departments in organizations with the aim of these IT systems and software capable of doing these tasks to lower the human effort and cost on the organization.
Integrating automation tools for serviced accommodation business will never be a procurement for the sake of expenditure, but rather a make-over for your organization’s mannerisms with time and ensure improved service quality from the organization in a consistent and accurate delivery.
Why Invest in Automation for Serviced Accommodation in 2024 for example?
The introduction of new technology, expansion of the internet, increase in social media, and a rising population are some of the reasons why this automation is essential for serviced accommodations. Imagine handing the guests and clients the keys to their hotel rooms or letting them log into their apartments without the tedious physical processes. All this is now possible with the introduction of automated systems in the serviced accommodation facilities and the main objective for anyone with a keen eye on the future.
Let’s start with the technological barriers. The cool thing about good automation systems is that work no longer has to be done manually. This delight was brought forth by automation. Now, service accommodation facilities can freely pay their staff to perform productive tasks while automation handles the more mundane activities.
Secondly, times are changing rapidly, and with them, socio-economic evolution is occurring across various industries. And serviced accommodation industry is not an exception in this case. Keeping your expenditures as low as possible is crucial, and the use of appropriate automation tools improves this situation tremendously.
Last but not least, the guests. One of the most appealing aspects of working with automated systems is how simple everything is. Automated systems minimize the number of steps required, which in turn raises levels of satisfaction and efficiency. With greater automation implemented in serviced accommodation facilities, the client can relish a smoother experience in terms of check-in for instance, as all the information is now stored and can be retrieved easily. In short, automation should be your best bet. It is a sound investment for any entity that is looking to expand its operations into expanding the capabilities across various subsidiaries whilst automating all the manual procedures.
Top Automation Tools for Serviced Accommodation in 2024
Here’s a checklist of essential tools:
- Property Management Systems (PMS)
Almost every serviced accommodation provider utilizes a Property Management System. It helps with reservation management, who checks in and out of guests, and also stock.
Best Options: Guesty, Hostaway, and Lodgify.
Most Important Features: Integrated reservation management, live room inventory, and channel linking features.
- Channel Managers
Channel managers are tools that help keep all the rates in different booking engines like Airbnb, Booking.com, and Expedia.
Best Options: Automateyourbnb, Your Porter App.
Most Important Features: Management of guest interaction from a single location, updates, and pricing changes.
- Guest Communication Tools
Effective communications spare time in responding to guests and allows for improvement in all customer service areas.
Top Choices: HelloGuest, WhatsApp Business API.
Key Features: Automated responses, template messages, multi-channel support.
- Dynamic Pricing Tools
You benefit from setting up your pricing after observing market conditions, competitors’ pricing, and demand over the seasons.
Top Choices: Beyond Pricing, PriceLabs.
Key Features: Price changes, analytics, and projection tools.
- Accounting and Financial Management Tools
Automate your finances with tools customized to the serviced accommodation business.
Top Choices: QuickBooks, Xero.
Key Features: Expenditure, tax management, invoice generation.
- Feedback and Review Management Tools
Collect and organize the tenants’ reviews enabling improvement in the online reputation of your business.
Top Choices: TrustYou, ReviewPro.
Key Features: Review generation, review request emails, and response to reviews.
Benefits of Using Automation Tools for Serviced Accommodation
- Time Savings
Customers spend most of their time on monotonous chores, but, at least, there are automation solutions out there. For example, a PMS can send booking confirmation and reminder e-mails, so some hours are saved.
- Improved Accuracy
improved Accuracy Angles such as price, booking, or even regular scheduling are prone to human errors, which may lead to the phenomena of angry clients. Automated systems provide this balancing feature.
- Scalability
Scalability 5 and 50 properties could be managed the same way via automatization. By doing so, internal tools like channel managers and housekeeping applications shift focus away from operational constraints.
- Enhanced Decision Making
Enhanced Decision-Making In this regard, the majority of automation solutions come equipped with analytics and periodically induce reporting on certain metrics, for instance, on guests, revenue, and other actionable insights.
- Better Guest Experiences
Better Guest Experiences Automation increases the comfort of keyless entry systems, and ease of communication with guests.
Conclusion
The serviced accommodation industry is evolving rapidly, and staying competitive in 2024 means leveraging the right automation tools for serviced accommodation. From property management systems to smart locks, these tools enhance efficiency, improve guest experiences, and drive profitability.
If you’re looking to scale your serviced accommodation business or simply streamline operations, investing in automation is the way forward. Start exploring these tools today and set your business up for success in the years to come
